Solargis store

You can use the Solargis store to purchase and renew Solargis application subscriptions, or to top up Solargis units (SGU). You will need SGU to buy services such as additional data, or to run simulations in the Solargis Evaluate application.

Note: The purchase and renewal steps in this article are the same for Solargis Prospect and Solargis Evaluate. Only the application name, the available subscription plans, and the prices differ. Where a screen differs between the applications, both examples are shown.

Prerequisites

• Admin access to your Solargis account.

• Self-service purchasing enabled for your company account.

• For an SGU top up: an active Solargis Evaluate account and a Solargis Evaluate Utility scale subscription.

What you can buy in the Solargis store

How a purchase works

Every purchase in the store follows the same four stages, whichever application you buy:

1. Start the purchase from the application tile, from your account administration, or from an in-app alert.

2. Select the subscription plan from those available for that application.

3. Review the order and agree to the terms and conditions.

4. Pay — see Payment processing.

Purchasing a new subscription

Where you can start the purchase

You can start a new subscription purchase from any of these places:

• The application tile in your Solargis account dashboard. If you do not have an active subscription, the tile opens a dialog explaining what the application offers, with a “Subscribe now” button.

• Your account administration, on the page of the application you want to subscribe to — see Application subscriptions and user access.

• A prompt from the system, shown at selected stages when you work in an application without an active subscription.

Purchase steps

1. Click the application tile in your account dashboard.

2. Click the “Subscribe now” button in the popup.

Example: Solargis Prospect.

Example: Solargis Evaluate.

3. Select the subscription plan on the page that opens. The plans listed are those available for the application you are subscribing to. If none of them fits your needs, use the “Contact us” option to ask our sales team for an individual offer (Solargis Evaluate only).

Example: Solargis Prospect plans

Example: Solargis Evaluate plans, with the “Contact us” option for a customised plan

4. Review the order details and click the “Submit order & pay” button. You will be redirected to the Payment processing page.

Note: If you need to edit the invoice address, use the pen icon next to it. The address will not replace the default address in your Solargis account. It will be added to the invoice only.

Example: Order review. The screen is identical for both applications, apart from the product and price:

After the confirmation, you will be prompted to pay for the subscription. Follow the on-screen instructions to process the payment.

Key points to remember:

• Creating an order generates a pro forma invoice with a standard 14-day payment window.

• A new subscription period is not created in advance — it is created only when payment is received, and it starts on the date your payment is confirmed.

• Receiving payment activates the application and triggers the final invoice.

• The purchase can also be initiated from the application’s subscription detail page in your account administration.

Renewing a subscription

When your subscription is coming to an end, the system will notify you in your Solargis account and offer renewal 15 days before the current subscription expires. This applies to both Solargis Prospect and Solargis Evaluate.

Important: We do not offer Solargis Prospect Enterprise subscription renewal via this method. To renew or upgrade to Prospect Enterprise, contact our sales team or your Solargis account manager.

How you are notified

Alert bars in your Solargis account guide you to the renewal:

• 15 days before the period ends — admins see that the subscription is ending soon, with a direct link to start the renewal.

• Renewal order created but not paid — admins see that an order is already waiting for payment, so you can complete that order instead of creating a new one.

Renewal steps

1. To renew, click “Renew subscription” in the renewal notification while in your Solargis account.

Example: Renewal notification for Prospect.

2. Select the subscription plan. You can upgrade to a higher subscription plan if one is available.

3. Review the details.

4. Click the “Submit order & pay” button. You will be redirected to the Payment processing page.

Key points to remember:

• A renewal order can be placed up to 15 days before the subscription ends.

• Creating an order immediately creates the new subscription period, with the first 5 days designated as the Grace period. You keep access to the application during the Grace period while your payment is pending.

• The pro forma invoice due date coincides with the end of the Grace period.

• Receiving payment before the Grace period ends gives you a full new 1-year period, starting right after the previous one, with no gap in service.

• If payment is not received by the end of the Grace period, the new period is cut to the Grace period end date, and consecutive renewal dates are no longer guaranteed.

• If your payment arrives only after the Grace period has ended, the subscription is no longer activated automatically. Our team activates it manually once the payment is processed.

• The final invoice is issued on the first day the new period starts, even if payment was received earlier.

Topping up Solargis Evaluate SGU

Note: SGU apply to the Solargis Evaluate application only. They are not a subscription and are purchased separately.

The system automatically offers an option to top up your SGU if your balance is low when you try to buy a service or run a simulation in Solargis Evaluate.

To purchase SGU manually at any time, navigate to the wallet within your account administration on the Applications/Evaluate page. The purchase process is the same whether you trigger it manually or it is offered to you when trying to purchase services.

SGU top up process

1. Choose one of the predefined suggestions calculated based on your subscription plan.

2. Alternatively, choose “Custom”, and enter a custom SGU amount in the dialog below. The system will also show the cost of the entered SGU in your predefined currency.

Click “Continue” to proceed.

Review the purchase details on the next page and click the “Submit order & pay” button. You will be redirected to the Payment processing page.

Payment processing

Payment processing is the same for every store purchase — a new subscription, a renewal, or an SGU top up. After you have selected your product or SGU amount and reviewed the order details, you will be redirected to the payment processing:

1. Select the preferred payment method.

2. Fill in the payment details.

3. Proceed using the Pay button.

If you choose bank transfer, the system will show you payment details, including the payment reference linking the payment to your account. The system also provides a button to download a pro forma invoice or see your subscription details. Available payment methods are listed on the purchase page.

Important: You must include the payment reference when you pay by bank transfer. Failure to do so prevents the system from identifying the payment with your account.

Billing address

You can correct your billing address — street, city, and ZIP code — directly during the purchase, so that your order and invoices carry the correct company details. The country and state cannot be changed here, because they determine the tax calculation. To change them, contact our sales team or your Solargis account manager.

When your purchase is delivered

• Online payment: your subscription or SGU is delivered automatically and immediately after the payment is confirmed. No action from Solargis is needed.

• Bank transfer: delivery starts automatically once a Solargis administrator confirms that your payment has been received. This applies to new subscriptions, renewals, and SGU top-ups.

Notes:

• The store is operated by Solargis Americas, Solargis APAC, and Solargis s.r.o. legal entities.

• The system allows purchases in all currencies supported by the specific merchant.

Downloading invoices

To learn how to download invoices or review previous orders, see the Orders & payments documentation.