Purchasing the services

Purchasing the services

To start, visit https://solargis.info/purchase.

The purchase can be completed in 5 steps:

Step 1: Select the product you wish to order.

The Solargis website allows you to purchase a license for the following products/services:

• Select the product

• Choose product options

Step 2: Review items in the cart.

After you have finished adding all the items you wish to order to your cart, you will see a summary of all items in the cart and the total price. To proceed, click the button.

Step 3: Review customer information.

• Enter or update contact person and company details as you want it to appear on the invoice.

• EU companies should enter their company VAT ID at this stage to avoid being charged 20% VAT on the total amount. VAT does not apply to non-EU companies. Please note that the VAT id is verified by the VIES service (http://ec.europa.eu/taxation_customs/vies/) and may not work from time to time

Step 4: Confirm your order details and process your order.

• Purchase Order Number and Invoice Delivery – At this stage, you will also have the option to include a Purchase Order number that should be indicated on the invoice. You can also select the option to receive a hard copy of the invoice by post.

• You will have the option to choose from three payment options when placing an order. Your order will be processed after receipt of payment.

Step 5: Track your order

• Your order is processed upon receipt of payment. iMaps, pvPlanner, and pvSpot subscriptions will be activated immediately upon receipt of payment. Standard delivery time for time series and TMY data orders is one working day. However, on some occasions, delivery of your order may take longer. For >90% of orders, we complete delivery within 48 hours.

• You will receive an email notification with an invoice when your order has been delivered. You can also track your order status and summary from your Solargis account page: https://solargis.info/account/

One-time purchase of TMY and Time Series

To order a Typical Meteorological Year (TMY) and/or Time Series datasets, please follow these steps:

1. Sign in from https://solargis.info/account/

2. Go to ‘climData’ page

3. Choose data product according to:

   • Type of dataset (only Time Series or Time Series & TMY)

   • Parameters package (Basic or Professional)

4. Search the site by name or coordinates (use more than 4 decimals)

5. Select characteristics of the data:

   • Time integration (time-step) for Professional datasets  

   • Period

   • Add GTI configuration (optional)

   • Add a project site name (optional)

6. Click on ‘add to cart’ (‘add another item’ if necessary)

7. Go to next page and insert your company’s PO number reference (optional)

8. Accept T&C and send order

Once the order is sent and confirmed, it takes up to a few hours until the data files are ready to download.

Contract/pre-paid subscription

If you have purchased a subscription access to time series or TMY data, you will have the option to switch to contract access after signing-in (as shown in the image below).

Please note that creating an account on solargis.info is a pre-requisite for ordering Solargis data.

After signing-in and switching to contract access, please click on 'Purchase' option on the menu bar. You can then proceed by clicking on the "contract order" button.

Next, follow the steps outlined here. The only difference from the standard purchase process is that with contract orders you skip the payment stage of the order process.

You will receive a confirmation email upon successful completion of your order, and another email when the data will be available for download.

Payment options

We offer three payment options:

1. Debit or Credit Card: You can choose to pay using any of the two payment gateways available:

   1. PayPal – accepts VISA, MasterCard, American Express, and Discover

   2. UniCredit WebCard – accepts VISA and MasterCard

   
   If any one of the payment gateways is having problems accepting your credit card, you will have a 2nd option. If your payment is successful, your order is immediately processed
   

2. Bank Transfer: When you choose the bank transfer option, you will receive a proforma with your order summary and our bank details. Your order will be processed after payment is credited to our bank account.
   

3. PayPal account: You can also pay for your order via credit you have in your PayPal account. The order is processed immediately upon receipt of payment.

Declined credit card payment

There can be several reasons why Credit or Debit Cards are declined. Some common reasons include:

• Insufficient funds or daily payment limits for your card

• Limited authorisation for payments outside your country or region

You may want to contact your bank to make sure that the above-mentioned reasons do not apply to your card. Before contacting your bank you can also attempt to complete payment by choosing an alternate payment gateway (we offer an option of two payment gateways for credit cards).

In case payment by credit card is not successful despite multiple attempts, you can still complete your order by selecting an alternate payment method: Bank Transfer or PayPal account.

Basic payment terms

Our default payment term for online services is 100% upfront payment. For long-term customers who purchase Solargis services on a regular basis, we occasionally allow payment after delivery of services. Occasionally we will also agree on alternate payment terms for government and development agencies.

FAQs